What does it mean to offer great customer service?
Have you been doing it the wrong way all this time?
It’s simpler than you think…
When I first work with my clients, I meet them in my office and I go through a questionnaire. Using the questionnaire I try to find out what my clients need. Whether they need to buy or sell, I need to find out my client’s motive, desires and expectations.
I want to figure out my client’s motivation to buy and sell. Sometimes, they are drawn to buy or sell based on what the media says and so I want to make sure they are fully informed about what is REALLY going on in the market.
Then, I figure out whether what they want is compatible with what they need based on what they have told me. For example, a client may think that her $500K budget can only afford a 2 bedroom apartment in Burnaby but what she really actually wanted was to live in Vancouver but she thought it wasn’t possible. That’s where I come in and show her what’s possible and what’s not.
The same goes with clients who think their home is worth X, when in fact their home is worth a lot more.
The post What Great Customer Service Looks Like? It’s Not What You Think! appeared first on Gary Wong Realty Vancouver, BC.
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